Returns & Exchanges

RETURN & EXCHANGE INSTRUCTIONS:

To start a return or exchange, click here.

Any shoes returned without approval will be returned to the sender.

We offer Free Returns for a small, optional fee at checkout. If Free Returns is purchased, you will receive a return shipping label at no additional cost - this fee is non-refundable. If it is not purchased, you will be charged for the shipping label upon return submission.

For exchanges, shipping of replacement pair will be free if the value of the replacement pair is $150 and above before tax. Otherwise, the customer shall cover the shipping fee of the replacement pair.
Any return or exchange must be shipped within 14 days of the request, or the request will be void.

Each return must be shipped separately using the return label provided for that specific return.

Please do not combine multiple returns into one package. Combining returns may result in processing delays or issues with your refund.

NAOT'S RETURN POLICY

• Before you take your new shoes for a walk, please test-drive them indoors on a clean surface to make sure you love them before you wear them outdoors. Worn merchandise cannot be returned.
• Items marked as final sale are discontinued and cannot be returned or exchanged.
• Once an item has been altered in any way, it cannot be returned or exchanged.
• All Naot Footwear in Canada is warrantied against manufacturing defect for 6 months. We do not warranty against wear.
• Footwear must be sent back within 30 days of the date of purchase and must be unworn in the original useable shoebox.
• We cannot reimburse any shipping fees or free return fees added to your original order.
• For shoes purchased in-store, please contact the retail store directly to discuss procedures for returning/exchanging an item before sending any shoes back.
• For online orders, please start your return or exchange through our returns portal.
• For online orders, exchanges are free if you bring your shoes directly to one of the Naot stores in your area. Please contact us first before returning in-store for authorization at naotweb@naotcanada.com.
• We cannot reimburse any expedited shipping fees added to your original order.
• Once your return is received, please allow up to 4 days for processing.
• Credits can take an additional 2–10 business days to post to your account, depending on your credit card.

WARRANTY POLICY

Naot proudly stands behind the quality and craftsmanship of products purchased directly from Naot or an authorized Naot retailer.

Products purchased on Naotcanada.com may be returned within 30 days in accordance with our Return Policy. All returns are subject to Naot's review and approval at its sole discretion. Products are also covered by a limited warranty against manufacturing defects for up to 6 months from the date of purchase.

If you purchased your shoes from Naotcanada.com and believe you have a defect, please email us at naotweb@naotcanada.com for review.

If you purchased your Naot product from an authorized retailer, any returns or exchanges must be arranged directly through that retailer and will be subject to the retailer's individual policies.

To ensure authenticity and quality, Naot's warranty applies only to products purchased through Naot or authorized retail partners. Products purchased from unauthorized sellers, resellers, or third-party marketplaces are not covered under Naot's warranty.