Items marked final sale are discontinued and cannot be returned or exchanged.
Please test-drive your shoes indoors on a clean surface to make sure you love them before wearing outdoors.
All Naot Footwear in Canada is warrantied for against manufacturing defect for 6 months. We do not warranty against wear.
Footwear must be sent back within 14 days from the date of purchase.
Footwear must be unworn and include the original usable shoe box.
For shoes purchased in-store, please contact the retail store directly to discuss procedures for returning/exchanging an item before sending any shoes back.
For online orders, please fill out the return form below to start the return/exchange process or email naotweb@naotcanada.com.
For online orders, exchanges are free if you bring your shoes directly to one of the Naot stores in your area. If you are shipping your shoes back to the store or warehouse, you are responsible for the shipping charges for the return shipment.
If you think your shoes are defective, please call the retail store you purchased your shoes from for instructions.
We cannot reimburse any expedited shipping fees added to your original order.
Refunds can take an additional 2–10 business days to post to your account, depending on your credit card.
