Returns & Exhanges


  • Items marked final sale are discontinued and cannot be returned or exchanged.
  • Please test-drive your shoes indoors on a clean surface to make sure you love them before wearing outdoors.
  • Footwear must be sent back within 14 days from the date of purchase.
  • Footwear must be unworn and include the original usable shoe box.
  • For shoes purchased in-store, please contact the Naot branded retail store to discuss procedures for returning/exchanging an item before sending any shoes back.
  • For online orders, please contact us at 1-800-461-6268 or at to discuss return/exchange procedures.
  • Exchanges are free if you bring your shoes directly back to the store you purchased them from. If you are shipping your shoes back to the store, you are responsible for the shipping charges for the return shipment.
  • If you think your shoes are defective, please call the retail store you purchased your shoes from for instructions.
  • We cannot reimburse any expedited shipping fees added to your original order.
  • Credits can take an additional 2–10 business days to post to your account, depending on your credit card.

Returns Form

We're here for you!

Monday - Friday 8AM - 5PM EST